Top CRM Software for Small Business in Vietnam 2027
Tuân Hoang
Why CRM Matters
Businesses with a systematic CRM process retain 27% more customers and see 41% higher revenue per sales rep, according to Vietnam Sales Benchmark 2027.
Top CRM Options for Vietnamese SMEs
1. Google Sheets CRM (SheetStore Template) — Best Free Option
A well-designed Google Sheets CRM covers pipeline tracking, follow-up reminders, and sales reporting for teams under 10 people at zero monthly cost.
- Contact database with full history
- Sales pipeline with drag-equivalent status columns
- Automated follow-up reminders via Apps Script
- Revenue forecasting formulas
2. GetFly CRM — Best Vietnamese CRM
GetFly is built specifically for Vietnamese sales teams with Zalo integration, Vietnamese UI, and local payment support.
- Zalo OA integration for automated messaging
- Pipeline management with probability forecasting
- Price: From 300,000 VND/month
3. HubSpot CRM — Best Free International CRM
HubSpot's free tier is surprisingly powerful. No credit card required, unlimited contacts, email tracking, and deal pipeline.
- Free forever for core CRM features
- English interface (Vietnamese not fully supported)
- Best for businesses with international clients
4. Salesforce — Best Enterprise CRM
Overkill for most Vietnamese SMEs, but the gold standard for large sales organizations. Starts at $25/user/month.
5. 1Office CRM
Vietnamese all-in-one platform combining CRM, HRM, and project management. From 400,000 VND/month.
CRM Comparison Table
| CRM | Price/month | Vietnamese UI | Zalo Integration |
|---|---|---|---|
| SheetStore Template | One-time 699K | Yes | Via Script |
| GetFly | 300K+ | Yes | Native |
| HubSpot | Free | No | No |
| Salesforce | $25+/user | Partial | Via API |
How to Build a Simple CRM in Google Sheets
Essential sheets: Contacts, Deals/Pipeline, Activities Log, Dashboard. Key formulas use SUMIFS for pipeline value by stage, COUNTIFS for conversion rates, and conditional formatting for overdue follow-ups.
FAQ
Is Google Sheets good enough as a CRM?
For teams under 10 people with straightforward sales processes, yes. Upgrade to dedicated CRM when you need automated workflows, email sequences, or AI-powered insights.
Which CRM integrates with Zalo in Vietnam?
GetFly has the best native Zalo OA integration. HubSpot and Salesforce can integrate via Zapier or custom API development.
📚 Bài Viết Liên Quan
Chia sẻ bài viết:
Tuân Hoang
Đội ngũ SheetStore
Google Workspace Certified, 5+ years experience
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