Top CRM Software for Small Business in Vietnam 2027

Top CRM Options for Vietnamese SMEs

1. Google Sheets CRM (SheetStore Template) — Best Free Option

A well-designed Google Sheets CRM covers pipeline tracking, follow-up reminders, and sales reporting for teams under 10 people at zero monthly cost.

• Contact database with full history
• Sales pipeline with drag-equivalent status columns
• Automated follow-up reminders via Apps Script
• Revenue forecasting formulas

Get SheetStore CRM template

2. GetFly CRM — Best Vietnamese CRM

GetFly is built specifically for Vietnamese sales teams with Zalo integration, Vietnamese UI, and local payment support.

• Zalo OA integration for automated messaging
• Pipeline management with probability forecasting
• Price: From 300,000 VND/month

3. HubSpot CRM — Best Free International CRM

HubSpot's free tier is surprisingly powerful. No credit card required, unlimited contacts, email tracking, and deal pipeline.

• Free forever for core CRM features
• English interface (Vietnamese not fully supported)
• Best for businesses with international clients

4. Salesforce — Best Enterprise CRM

Overkill for most Vietnamese SMEs, but the gold standard for large sales organizations. Starts at $25/user/month.

5. 1Office CRM

Vietnamese all-in-one platform combining CRM, HRM, and project management. From 400,000 VND/month.

CRM Comparison Table

How to Build a Simple CRM in Google Sheets

Essential sheets: Contacts, Deals/Pipeline, Activities Log, Dashboard. Key formulas use SUMIFS for pipeline value by stage, COUNTIFS for conversion rates, and conditional formatting for overdue follow-ups.

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